During the busy time of conducting a clinical trial, it’s difficult to maintain close communication and frequent dialogue with sponsors and CROs. It’s little wonder, then, that it’s often hard to keep track of payments and where money is at any given moment. Accounts and billings during a clinical trial can become highly complicated processes.
The reality is that you probably could be billing your sponsors for much more than you are currently.
Many sites just aren’t aware of costings they could be passing on and are instead bearing the burden themselves.
Here’s five ways to transform your billing practices and start keeping everything you’ve earned:
1. Regulatory Expenses
One main reason sites are losing money to sponsors is because their staff are not constantly aware of expenses related to regulation. To prevent this, it is important that you have the correct processes in place and your staff are aware of the proper procedure for calculating and billing expenses incurred. IRB fees and safety reports are classic examples of costs that may not be billed if staff are unaware that they have been paid. If your staff are not aware of expenses, they won’t bill for them and you will be out of pocket.
2. Missing Payments
Constant communication is the key to a great relationship between sponsors and sites. But even when this is optimized, circumstances and lapses may still occur that cause delays in payments from sponsors or CROs. In such a scenario, the key to making sure you don’t ultimately lose money is to be meticulous in keeping track of your accounts receivable, knowing how much A/R is outstanding and tracking payments.
Failure to keep track of payments being withheld by a sponsor until the conclusion of a study is another pitfall. Sites can often be susceptible too, and this can potentially lose you money and make study close-out far more complicated. It’s important to keep accurate records of the amounts being withheld, for the entirety of the study. These amounts are likely to make up a fairly significant amount of your A/R so tracking payments meticulously simple makes sound financial sense.
4. Serious Adverse Events
SAE’s can occur at any time; they can be unexpected and complicated. Because of this, when they do happen, they swallow up enormous amounts of your staff’s time. These costs and any other expenses associated with SAE’s should be properly communicated and billed to your sponsors so that you are not left to pay the price.
5. Study-Specific Expenses
Sponsors have a duty to support you, not only with payments, but with any equipment or practical support you need to carry out the requirements of a protocol. Ensure that you are always requesting help with necessary expenses if your site is not properly equipped to fulfil certain requirements.